Return & Refund Policy
At Aveliza Collective, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions set out in this Return & Refund Policy.
Returns
We offer a 30-day return window, starting from the day your order is delivered.
To qualify for a return, the item must meet the following conditions:
- The item must be unused and unworn.
- It must be returned in its original condition.
- All original tags, labels and packaging must be included.
- Proof of purchase or your order confirmation must accompany the return.
To begin a return, please contact our customer support team at:
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Once your request has been reviewed and approved, we will provide the return instructions, including the appropriate return address.
Please note that returns sent without prior authorisation will not be accepted.
Damaged, Faulty or Incorrect Items
We recommend inspecting your order immediately after delivery.
If your item arrives damaged, defective, or if you receive an incorrect product, please contact us as soon as possible at:
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Our team will review the issue and work with you to arrange an appropriate resolution.
Non-Returnable Items
Certain products cannot be returned due to hygiene, safety or product-specific restrictions.
These may include:
- Personalised or customised products.
- Gift cards.
- Clearance or final sale items where this has been clearly indicated.
If you are uncertain whether your purchase qualifies for a return, please contact our customer support team before sending the item back.
Exchanges
At this time, Aveliza Collective does not provide direct product exchanges.
If you wish to receive a different item, colour or variation, we recommend returning the original product in accordance with this policy and placing a new order once your return has been accepted.
European Union Cooling-Off Period
For orders delivered to an address within the European Union, customers have the legal right to cancel or return their purchase within 14 days of receiving the goods without providing a reason.
To qualify under this right, the item must be:
- Unused and unworn.
- Returned in its original packaging.
- Accompanied by proof of purchase.
Refunds
Once your returned item has been received and inspected, we will inform you whether your refund has been approved.
If the return meets the requirements of this policy, the refund will be issued to the original payment method used when placing the order.
Please note the following:
- Approved refunds are generally processed within 10 business days.
- Depending on your bank or payment provider, it may take additional time before the funds appear in your account.
- If 15 business days have passed since your refund was approved and you have still not received your refund, please contact us at:
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Contact Information
Store Name: Aveliza Collective
Business Name: SS Commerce
Company Number: 99603330
Registered Business Address:
Roland Holstlaan 642
2624 JA Delft
The Netherlands
UK Fulfilment & Warehouse Location:
65 Burton Rd, Withington, Manchester M20 1HB, United Kingdom
Phone: + 44 333 038 9757
Email: support@avelizacollective.co.uk
Customer Service Hours
Monday – Friday
09:00 AM – 06:00 PM (GMT)
Saturday – Sunday
10:00 AM – 04:00 PM (GMT)
We aim to respond to all customer enquiries within 24 hours during our regular customer service hours.