Payment Policy
At Aveliza Collective, we want every purchase to be handled safely, clearly and reliably. Payments placed through our website are processed by reputable payment providers using recognised security standards.
Payment Security
Our website is protected with Secure Sockets Layer technology, commonly known as SSL encryption. This helps safeguard personal details and payment information while they are transferred during checkout.
You can confirm that you are using a secure connection by looking for:
- A padlock symbol in the browser address bar
- “https://” at the start of the website URL
Available Payment Methods
We currently support the following payment options:
- American Express
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Maestro
- Shop Pay
All product prices and order totals shown on our website are displayed in British pounds sterling, GBP (£).
Information about dispatch, shipping and estimated delivery times can be found in our Shipping Policy.
PCI DSS Standards
The payment providers used by Aveliza Collective follow the Payment Card Industry Data Security Standard, also known as PCI DSS.
PCI DSS is an international security framework intended to protect cardholder information and reduce the risk of payment data being accessed or misused.
How Payment Details Are Handled
Aveliza Collective does not store your complete card number and cannot view your full payment card information.
After a transaction has been processed, we may only have access to limited information connected to the order, including:
- Billing details
- Delivery details
- Order information
- The final four digits of the card used
Your complete payment details are handled directly and securely by the relevant payment provider.
Order Verification and Fraud Checks
For the protection of our customers and our business, some orders may be subject to routine security or fraud-prevention checks.
Where necessary, we may request additional information or verification before approving, processing or dispatching an order.
Privacy and Personal Data
We handle personal information responsibly and take appropriate measures to protect customer data.
Aveliza Collective does not sell, lease or exchange customers’ personal information with third parties for their own marketing purposes.
Further details about the collection, use and protection of personal data are available in our Privacy Policy.
Contact Details
Store name
Aveliza Collective
Business name
SS Commerce
Company Number
99603330
Registered business address
Roland Holstlaan 642
2624 JA Delft
The Netherlands
UK fulfilment and warehouse location:
65 Burton Rd, Withington, Manchester M20 1HB, United Kingdom
Phone: + 44 333 038 9757
Email: support@avelizacollective.co.uk
Customer Service Hours
Monday – Friday
09:00 AM – 06:00 PM (GMT)
Saturday – Sunday
10:00 AM – 04:00 PM (GMT)
We aim to reply to customer enquiries within 24 hours during our stated customer service hours.