Privacy Policy

Aveliza Collective operates this website and the online store available through it. Via our website, we provide access to our products, customer support, website content and other related services (collectively referred to as the "Services"). Our online store is powered by Shopify, which provides the e-commerce platform used to securely operate our business.

This Privacy Policy explains how Aveliza Collective collects, uses, stores and shares your personal information whenever you visit our website, place an order, contact us or otherwise interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood the information contained in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect different categories of personal information, including:

  • Contact details, such as your name, billing address, shipping address, telephone number and email address.
  • Payment information, including your selected payment method, payment confirmations and transaction records.
  • Account information, including usernames, passwords, preferences and account settings.
  • Order information, including purchases, returns, exchanges, cancellations and shopping preferences.
  • Customer communications, including messages or enquiries sent to our support team.
  • Device information, including your IP address, browser type, device identifiers and network details.
  • Website usage information, including how you navigate, browse and interact with our website and Services.

How We Collect Information

We may obtain your personal information in several ways, including:

  • Directly from you when you place an order, register an account, subscribe to our communications or contact us.
  • Automatically through cookies and similar tracking technologies while you browse our website.
  • From trusted service providers who assist us in operating our business.
  • From business partners or other third parties where permitted under applicable law.

How We Use Your Information

We process your personal information for the following purposes.

Provide and Improve Our Services

Your information is used to process orders, arrange delivery, handle returns, manage customer accounts, provide support and continuously improve your overall shopping experience.

Marketing and Advertising

Where permitted, we may use your information to send promotional emails, recommend products and display advertising that is relevant to your interests and previous interactions with our website.

Security and Fraud Prevention

We use personal information to verify transactions, detect fraudulent activity, protect our customers and maintain the security and integrity of our Services.

Customer Communication

Your information allows us to respond to enquiries, provide order updates and deliver customer support whenever required.

Legal Compliance

Where necessary, we may process or disclose personal information to comply with legal obligations, regulatory requirements, court orders or lawful requests from public authorities.

Sharing Personal Information

We may share personal information with carefully selected third parties where necessary to operate our business and provide our Services.

These may include:

  • Shopify and trusted service providers, including payment processors, fulfilment partners, shipping providers, customer support services and analytics providers.
  • Marketing and advertising partners where permitted under applicable law.
  • Third parties involved in completing your order or delivering services you have requested.
  • Companies within our corporate group or affiliated organisations.
  • Other parties where disclosure is required by law or in connection with a business transaction.

Shopify and Third-Party Services

Our website is hosted by Shopify. As part of providing its platform, Shopify may collect and process certain personal information on our behalf.

Information submitted through our website may also be processed by Shopify and selected third-party service providers, including providers located outside your country of residence.

For more information about how Shopify handles personal information, please refer to the Shopify Consumer Privacy Policy.

Depending on where you live, you may also be able to exercise certain privacy rights through Shopify's Privacy Portal.

Third-Party Websites

Our website may include links to external websites operated by third parties.

As we do not control these websites, Aveliza Collective is not responsible for their privacy practices, security measures or content. We recommend reviewing the privacy policies of any third-party website before submitting personal information.

Children's Privacy

Our Services are intended for adults and are not directed towards children.

We do not knowingly collect personal information from individuals who have not reached the age of majority in their jurisdiction. If you believe that a child has provided us with personal information, please contact us so that appropriate action can be taken.

Data Security and Retention

We apply appropriate technical and organisational measures to protect the personal information we collect. However, no method of transmitting or storing data electronically can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to provide our Services, comply with legal obligations, resolve disputes and enforce our policies.

Your Privacy Rights

Depending on your country or region, you may have certain legal rights regarding your personal information, including the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Receive a copy of your personal data.
  • Request the transfer of your personal information where applicable.
  • Object to or restrict certain types of data processing.
  • Withdraw consent where processing is based on your consent.

To exercise any of these rights, please contact us using the details provided below.

For additional information about Shopify's handling of personal information and your available rights, please visit:

https://privacy.shopify.com/en

Complaints

If you have any concerns regarding how we collect or process your personal information, please contact us first so we can investigate your concerns.

Depending on your location, you may also have the right to submit a complaint to your local data protection authority.

International Transfers

Your personal information may be transferred to, stored in or processed in countries outside your country of residence.

Where required by law, we rely on recognised legal safeguards, including Standard Contractual Clauses or equivalent mechanisms, to help ensure that your personal information remains appropriately protected.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes to our business operations, legal obligations or regulatory requirements.

Any updates will be published on this page together with the revised "Last updated" date.

Contact Information

Store Name: Aveliza Collective

Business Name: SS Commerce

Company Number: 99603330

Registered Business Address:
Roland Holstlaan 642
2624 JA Delft
The Netherlands

UK Fulfilment & Warehouse Location:
65 Burton Rd, Withington, Manchester M20 1HB, United Kingdom

Phone: + 44 333 038 9757

Email: support@avelizacollective.co.uk

Customer Service Hours

Monday – Friday
09:00 AM – 06:00 PM (GMT)

Saturday – Sunday
10:00 AM – 04:00 PM (GMT)

We aim to respond to all customer enquiries within 24 hours during our regular business hours.